Frequently Asked Questions - FAQ

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Do I need my own domain name?

Do I need my own domain name? No, optional.talexshop.com is included at no extra cost. But it usually looks more professional with its own domain name. Do you want to register your own domain name in connection with ordering your e-shop, you can do this through us (https://webshop.talex.se/domanregistrering-p-250.html) or eg Loopia.se

Who owns the domain I register?

Who owns the domain I register? You! We always list our customers as owners of their domain names. If you register a domain name through us, you own this domain name.

How do I pay?

How do I pay? You can pay your invoice via Bankgiro or using a credit card on our website (also direct internet banking or swish) You can pay quarterly or save approx. 20% by paying annually.

Can you upgrade the package?

Can you upgrade the package? You can upgrade at any time. You only pay the difference. The upgrade is usually done on the same day. In the case of individual functions, you can usually choose to buy these and do not always need to upgrade to a more expensive package.

What is the binding time of Talex?

What is the binding time of Talex? Contract period is the period you pay for. You can pay quarterly or save approx. 20% by paying annually. On Premium and Max, the agreement is for at least one year.

Is card payment included - without me having to contact my bank or obtain a redemption agreement, etc.?

Includes card payment - without having to contact my bank or obtain a redemption agreement, etc.? Yes - and much more than just cards! A Talex store contains all popular payment methods from the start. For example, Klarna is included Klarna Checkout completely without start-up fee, monthly fee or lock-in period! (https://www.talex.se/klarna-checkout-ingar-alltid-i-talex-e-handel/) Klarna Checkout is a very popular payment solution that gives you the best conversion on the market (card, ...

Klarna Checkout - What does it cost as a user of Talex e-commerce solution?

Klarna Checkout - What does it cost as a user of Talex e-commerce solution? As a customer of Talex, Klarna Checkout is included without lock-in periods, start-up or fixed fees. All you pay to Klarna is a transaction fee per order. Read more (https://www.talex.se/klarna-checkout-ingar-alltid-i-talex-e-handel/) In addition, Klarna's entire order management system is integrated with the Talex backend! This means that you can manage everything in one and the same system.

Help! My shop / page is down?!

Help! My shop / page is down ?! 1. Down for everyone or just me? The first thing you can do is check if the page can be accessed by https://downforeveryoneorjustme.com/ for example Should it say that the page is " Offline! " then there is a risk that your page will not be accessible by anyone. If it says " Online! " there is probably a problem between you and the web server. 2. The page is written as 'Offline' If the page is down and the web service says it is "Offline!" then you should ch...

Moving help

Moving help ------------------------- Moving/changing to Talex e-commerce platform is simple. Many move to us because our e-store solution is a comprehensive online store solution. "Relocation" costs nothing for premium packages (yearly payment) or max package. Read more (https://webshop.talex.se/advanced_search_result.php/qkeywords/moving/language/en) What we need from you: 1. You need to make sure the data is available to us (in the form of csv or excel). Product register must cont...

GDPR for Talex e-merchants

Talex is GDPR compliant If you want to know more about how Talex handles your information as a customer with us, you can read more at Privacy and Marketing Policy (GDPR) (https://www.talex.se/sekretess-tystnadsplikt-cookies/) ------------------------- Talex is GDPR adapted for you who have Talex commerce (version 12.2 or later) Is Talex Personal Data Assistant or Personal Data Manager? We are responsible for the personal data we collect about you as a customer. But for the persona...

Money back guarantee (up to 60 days)

Money back guarantee (up to 60 days) Talex wants our customer to feel secure in their decision to choose Talex as an e-commerce provider and has therefore introduced a guarantee: if you should not be satisfied with your webshop and we can not remedy your problem, you have the right to get your money back. The guarantee applies to all our e-commerce packages from the time you place your order and pay until you choose to open the store for sale (Go live), however, a maximum of 60 days. If y...