General info

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Instructions on how to install customer chat in your store

Instructions on how to install customer chat with in your store. 1. Create an account on Smartsupp (https://www.smartsupp.com/?affil=736652) 2. Under Settings in the left menu, you select the location and how everything should look. 3. Embed the Chat code: You copy it from Smartsupp and then paste that code in your store in minad > "Settings & Design" > "Social Media" or "Reports"> google analytics etc. 4. Also check that Social Media is active in the box manager. The box manager ...

article number, ean, itin, model number

To ensure communication to business systems, various brochures and other programs. Always use one of these characters a-z 0-9 and do not use spaces.

VAT on trade with goods - the terms?

VAT on trade outside the EU (incl. Norway) without VAT (VAT free) VAT on trade with another EU country We describe here the basic rule that applies to EU VAT. The basic rule is the so-called "destination principle". This rule states that VAT (which is a tax on consumption) must go to the state in the country where a product is consumed. 1. Outside the EU (incl. Norway) - without VAT 2. Other EU countries: * Private individuals: with VAT, as usual (same percentages: 6%, 12% or 25%) * com...

What do I do when I want to open my store to the public? (go live)

You contact us when you want to go live. We double-check the flow (payment, shipping, etc.) and if everything is ok, we remove the password from the customer part of the store. Then your store can be accessed by all internet users. Of course, this is not the end of your job. The Internet user and hopefully your prospective customers will not be able to find your store by chance. You can also not expect to sell anything in the first week. If you have not done a really good marketing before the ...

Change the address format for a country

To change the address format (so that the postcode comes before the place), go to: admin -> "Settings & Design" -> "Allowed countries" and look up the country you want to change the format in. Click "Change" and select "5" in the "Address Format" menu. Read this if the instructions above are not correct in your store To change the address format (so that the postal code comes before the city), go to admin -> Places / Taxes -> Countries and look up the country you want to change ...

SMS notification, what is it?

The customer can tick the box for SMS notification and enter their mobile number if the customer wants to be notified via SMS. It is a notification to you that the customer wants an SMS notification. You make the actual announcement via Unifaun / Pacsoft or in another way. SMS notification can be turned off in admin > Settings > Customer information > SMS notification.

Prevent customers from ordering sold out products

Here are instructions on how to prevent customers from ordering out-of-stock products. Go to admin > Settings > Warehouse. Here are three parameters that control whether the customer should be able to order products or not. - Check stock level: if this is set to "Yes", the stock level of the products is checked and you will receive a message if the product is sold out. The value for this parameter must be "Yes". - Subtract stock: if this is set to "Yes", the stock balance on the pr...

Change password to admin

Note that your password must contain at least nine characters, consisting of at least one digit, uppercase and lowercase letters, and a special character, for example -!? @ § Talex has very high security on your store's password. You can therefore not change the password yourself and must instead contact us if it feels necessary to change it. We also charge a small fee for this.

Add currency

You can configure the currencies yourself by going to admin > Settings > Currency. - Click on "new currency". In the "Title" field, enter the name of the currency. In the field "Code" you enter the code for the currency, e.g. SEK for Swedish kronor. The codes must follow the ISO 4217 standard, ie. three capital letters (CAPITAL LETTERS). You can read more about this at Wikipedia (https://en.wikipedia.org/wiki/ISO_4217#Active_codes). In the field "Left symbol", enter the currency symb...

Order confirmation

Order confirmation is a specification of what should or has been delivered. Order confirmation is only a confirmation that the supplier has confirmed (ie accepted the customer's order). You can usually ignore the order confirmation because it is enough to send an invoice with the delivery. But on Talex webshop it is sent because customers feel more secure when they receive a confirmation that the order has been processed, even if it says "The order has been completed" and so on. on the last pag...

Settings in the Talex checkout

You can edit the text that appears on the thank you page you get to after you have completed your order. You do this in admin > "Page Manager" > "checkout_success". We have entered a standard text there. If you offer an invoice through Klarna or SveaWebPay, you can activate your social security number so that customers only need to enter their social security number and click a button to have their address information filled in automatically. You can in admin > "Settings & Design" &...

Instructions for stock balance indicator

Note that the stock balance indicator module must be installed in your store. I admin > Settings > Graphic stock status is set to display the yellow and red icons. "Number to display yellow" is set to "date_available", which means that the yellow icon (with the text "Stocked later") is only displayed on products that will be stocked later. You can change this to a numeric value so that the yellow icon appears with the text "A few left in stock" if the stock balance is less than or e...

My shop still shows old content or looks weird. (clear cache)

After some changes, the shop may temporarily look weird or old content may still be displayed. Clearing your browser's cache will force your browser to download the latest versions of the web pages and applications you visit. Internet Explorer - Click Tools on the Internet Explorer menu bar - Click Internet Options - Click the General tab - Click the Delete Files button in the Temporary Internet Files section - If you'm still having problems, repeat the steps above and resta...

Tracking code for eg Adwords, facebook and more.

If your store is version 10 or later, you can enter the tracking code for Adwords yourself thanks to your order page. You go to minad > Page manager > checkout_success > change and click Tools and <> Source code in the menu. Then paste the tracking code (a suitable place is after the existing code), click "ok" and the page will be saved.

Language Talex supports

More languages Support for 25 different languages ​​and all currencies! ... and with automatic currency converter Each visitor can choose which language the store should have. Our system also detects which country you are in and automatically sets the store in that language in the first place (if that language is installed). The visitor can of course change language. We are constantly translating into new languages. Arabic* Bulgarian* Danish English Finish French Greek* Hebrew* Dutch Italia...

Batch management of orders

This feature is built into newer versions of Talex. Batch management of orders is a module that makes it possible to process several orders at the same time. You can print several orders, invoices, packing slips, address labels or receipts at the same time. It is also possible to update the order status of several orders at the same time. The printouts and emails are made in the language the customer showed the shop in when the customer placed the order. ----------- Instructions In adm...

Email (eg order confirmation or contact request) will not reach me or land in spam

You may not have SPF or have an incorrect SPF setting on your domain and this may mean that you do not approve the Talex system to send mail to you. You need to approve the Talex system's mail servers, as below, in your SPF record. If you do not have SPF, you may need to add it to your domain, many recipients require a valid SPF to receive, otherwise email may end up as spam (or be deleted completely). This is done either by yourself or with the help of those who manage your domain. SPF for T...